Grounded Labs

Support Articles for Troubleshooting, Order Status, and Contacting Us

Oasis Mini Support Center

If your order has been inactive for longer than 15 days, please reach out to us and we will get it corrected.


Did you order through our Kickstarter? If so, you will have to check Kickstarter for the latest update! 

<div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><hr><h3 id="isPasted"><span style="font-size: 18px;">Coffee and Side Tables</span></h3><p>Ordered through grounded.so</p><ul><li style="font-size: 16px;"><span data-offset-key="fj903-0-0">Orders placed at groun</span><span data-offset-key="fj903-0-0">ded.so for our <strong>Oasis Tables are estimated to start&#xA0;</strong></span><span data-offset-key="fj903-0-1"><strong>shipping</strong></span><span data-offset-key="fj903-0-1"><strong>&#xA0;around June or July</strong>.&#xA0;</span></li><li style="font-size: 16px;"><span data-offset-key="fj903-0-1"><a href="https://grounded.so/blogs/blog/first-production-run-of-the-oasis-tables-in-progress?tw_source=klaviyo&amp;tw_profile_id=Yg8uqy&amp;tw_medium=campaign" target="_blank" rel="noopener noreferrer"><strong>A&#xA0;</strong></a></span><span data-offset-key="fj903-0-1"><a href="https://grounded.so/blogs/blog/first-production-run-of-the-oasis-tables-in-progress?tw_source=klaviyo&amp;tw_profile_id=Yg8uqy&amp;tw_medium=campaign" target="_blank" rel="noopener noreferrer"><strong>progress update on&#xA0;</strong></a></span><a href="https://grounded.so/blogs/blog/first-production-run-of-the-oasis-tables-in-progress?tw_source=klaviyo&amp;tw_profile_id=Yg8uqy&amp;tw_medium=campaign" target="_blank" rel="noopener noreferrer"><strong>May 19th</strong></a><span data-offset-key="fj903-0-1">&#xA0;with the latest information about manufacturing has been posted</span></li><li style="font-size: 16px;"><div data-offset-key="fj903-0-0"><span data-offset-key="fj903-0-1">Since you have already given us your address, shipping is included in the prices on our website and there will not be any additional charges like the kickstarter orders</span></div></li><li style="font-size: 16px;"><div data-offset-key="fj903-0-0"><span data-offset-key="fj903-0-1">You will automatically receive an email once your tracking has been generated by our warehouse</span></div></li></ul><p><br></p><hr><h3 data-offset-key="5hc8s-0-0" id="usa-orders-for-oasis-minis"><span style="font-size: 18px;">USA Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">They are in stock! Please allow 1-2 days for warehouse processing</li><li data-block="true" data-editor="61lv5" data-offset-key="3drm8-0-0" style="font-size: 16px;"><span data-offset-key="3drm8-0-0">Standard shipping is 3-5 business days, but couriers has been taking a little bit longer in some areas of the country and we apologize for the wait!</span><br><br></li></ul><div data-block="true" data-editor="61lv5" data-offset-key="fj903-0-0"><div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><hr><h3 data-offset-key="5hc8s-0-0" id="australia-and-new-zealand-orders-for-oasis-minis"><span style="font-size: 18px;">Australia and New Zealand Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;"><strong>They are back in stock!&#xA0;</strong>It&apos;s taken several months to restock our AU/NZ warehouse, but we&apos;re ready when you are! Please allow 1-2 days for warehouse processing<br><br></li></ul><hr><h3 id="canada-and-rest-of-world-orders-for-oasis-minis"><span style="font-size: 18px;">Canada and Rest of World Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">We appreciate your patience while we work to get our Canadian and EU warehouses restocked. We&apos;re working on getting this done as quickly, as possible</li><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">There&apos;s been some paperwork that&apos;s taken a bit longer than expected, and we are aiming to be ready in August for global shipments</li></ul><div data-block="true" data-editor="61lv5" data-offset-key="ej5r8-0-0"><div data-offset-key="ej5r8-0-0"><span data-offset-key="ej5r8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="61lv5" data-offset-key="4fqn5-0-0"><p><span data-offset-key="4fqn5-0-0"><br data-text="true"></span></p></div><div data-block="true" data-editor="61lv5" data-offset-key="cmefs-0-0"><p><br></p><p><br></p><div data-offset-key="cmefs-0-0"><span data-offset-key="cmefs-0-0"><span data-text="true">Updated Wednesday, May 21st</span></span></div></div>

Where's My Online Order?

Kickstarter orders are estimated to start shipping in June, and the most recent Kickstarter update can be found here. There's one last BackerKit survey being sent out in the next couple of months for a final confirmation, and you'll be able to change

<hr><p><br></p><h3 id="oasis-tables-purchased-on-kickstarter"><span style="font-size: 18px;">Oasis Tables purchased on Kickstarter</span></h3><p><a href="https://www.kickstarter.com/projects/oasisdesign/oasis-kinetic-sand-tables-relaxing-art-in-motion" rel="noreferrer noopener" style=" text-decoration: none !important;" target="_blank" id="isPasted">Kickstarter</a> orders are estimated to start shipping in June, and <a href="https://www.kickstarter.com/projects/oasisdesign/oasis-kinetic-sand-tables-relaxing-art-in-motion/posts" rel="noopener noreferrer" target="_blank">the most recent Kickstarter update can be found here</a>.</p><p><br></p><p id="isPasted">There&apos;s one last BackerKit survey being sent out in the next couple of months for a final confirmation, and you&apos;ll be able to change the following if necessary:</p><ul><li style="font-size: 16px;">Your shipping address in case you have moved. This will be used to calculate the final shipping cost</li><li style="font-size: 16px;">The finish of your table: either Bamboo or Walnut</li><li style="font-size: 16px;">Any add-on&apos;s, if applicable</li></ul><p><br></p><p>Please note that if you are using an Apple privacy ID, we recommend changing your email to your standard email address. The privacy ID&apos;s often don&apos;t forward the surveys, and if your survey is not filled out in time, shipping will be postponed.</p><p><br></p><p><br></p><p><br></p><p><span style="font-size: 12px;">Updated on Friday, May 23rd.</span></p>

Where's My Order?

Get more information

Categories

Oasis Mini

Creating Your Own Designs

Oasis FAQ

Shipping / Order FAQ

Software

Documentation

Articles

Where's My Online Order?

Ordered on Kickstarter? Here's What's Next!

Get support