Grounded Labs

Support Articles for Troubleshooting, Order Status, and Contacting Us

Oasis Mini Support Center

How to Fix an occasional "Creaking" or "Grinding" sound from your Oasis Mini

Error Code List

Permanent White Circling LED's

Oasis Mini

Algorithmic Pattern Creation - Sandify Basics

Freehand Pattern Creation - Part 1: Vector Graphics

Freehand Pattern Creation - Part 2: Preparing the Pattern Template

Freehand Pattern Creation - Part 3: Drawing the Pattern

Freehand Pattern Creation - Part 4: Preparing Pattern for Upload

Freehand Pattern Creation - Part 5: Uploading your Pattern to the Library

Freehand Pattern Creation - Part 6: Sending your Pattern to the Table

Creating Your Own Designs

Should I use more than one ball?

Should I use more than 1 bag of sand with my Oasis Mini?

Are Oasis Devices Battery Powered?

How Strong is the Glass on the Oasis Tables?

How to Remove a Previous Device

Can I edit device IDs in the app?

How to Make the Sand Smooth and Even

How to Remove the Sand from Oasis Mini

Oasis FAQ

Where do you ship?

Can I use a discount code after placing an order?

Why are they Cheaper on Kickstarter?

Shipping / Order FAQ

Adding Pauses Between Tracks

Performing a Soft Reset

USB Firmware Update

WiFi Resetting Instructions

Connecting Your Oasis Device

Connecting Via Hot Spot

Manually Connecting Your Oasis Device

Connectivity

Software

Oasis Mini Online Manual

Documentation

Where's My Online Order?

Ordered on Kickstarter? Here's What's Next!

<div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><hr><h3 id="isPasted"><span style="font-size: 18px;">Coffee and Side Tables</span></h3><p>Ordered through grounded.so</p><ul><li style="font-size: 16px;"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Coffee Tables are estimated to be shipping in August and September</span></span></span></li><li data-slate-node="element" data-slate-fragment="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" style="text-decoration: none; font-size: 16px;"><span data-slate-node="text"><span data-slate-leaf="true">Side Tables and all remaining orders are estimated to ship by end of September</span></span></li><li style="font-size: 16px;"><span data-offset-key="fj903-0-1"><strong><a href="https://grounded.so/blogs/blog/oasis-tables-june-update">A&#xA0;</a></strong></span><span data-offset-key="fj903-0-1"><strong><a href="https://grounded.so/blogs/blog/oasis-tables-june-update"></a><a href="https://grounded.so/blogs/blog/first-production-run-of-the-oasis-tables-in-progress?tw_source=klaviyo&amp;tw_profile_id=Yg8uqy&amp;tw_medium=campaign" target="_blank" rel="noopener noreferrer">progress update on&#xA0;</a>June 20</strong></span><a href="https://grounded.so/blogs/blog/oasis-tables-june-update"><strong>th</strong></a><span data-offset-key="fj903-0-1">&#xA0;with the latest information about shipping timelines has been posted</span></li><li style="font-size: 16px;"><div data-offset-key="fj903-0-0"><span data-offset-key="fj903-0-1">Since you have already given us your address, shipping is included in the prices on our website and there will not be any additional charges like the kickstarter orders</span></div></li><li style="font-size: 16px;"><div data-offset-key="fj903-0-0"><span data-offset-key="fj903-0-1">You will automatically receive an email once your tracking has been generated by our warehouse</span></div></li></ul><p><br></p><hr><h3 data-offset-key="5hc8s-0-0" id="usa-orders-for-oasis-minis"><span style="font-size: 18px;">USA Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">They are in stock! Please allow 1-2 days for warehouse processing</li><li data-block="true" data-editor="61lv5" data-offset-key="3drm8-0-0" style="font-size: 16px;"><span data-offset-key="3drm8-0-0">Standard shipping is 3-5 business days, but couriers has been taking a little bit longer in some areas of the country and we apologize for the wait!</span><br><br></li></ul><div data-block="true" data-editor="61lv5" data-offset-key="fj903-0-0"><div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><hr><h3 data-offset-key="5hc8s-0-0" id="australia-and-new-zealand-orders-for-oasis-minis"><span style="font-size: 18px;">Australia and New Zealand Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;"><strong>They are back in stock!&#xA0;</strong>It&apos;s taken several months to restock our AU/NZ warehouse, but we&apos;re ready when you are! Please allow 1-2 days for warehouse processing<br><br></li></ul><hr><h3 id="canada-and-rest-of-world-orders-for-oasis-minis"><span style="font-size: 18px;">Canada and Rest of World Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">We appreciate your patience while we work to get our Canadian and EU warehouses restocked. We&apos;re working on getting this done as quickly, as possible</li><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">There&apos;s been some paperwork that&apos;s taken a bit longer than expected, and we are aiming to be ready in August for global shipments</li></ul><div data-block="true" data-editor="61lv5" data-offset-key="ej5r8-0-0"><div data-offset-key="ej5r8-0-0"><span data-offset-key="ej5r8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="61lv5" data-offset-key="4fqn5-0-0"><p><span data-offset-key="4fqn5-0-0"><br data-text="true"></span></p></div><div data-block="true" data-editor="61lv5" data-offset-key="cmefs-0-0"><p><br></p><p><br></p><div data-offset-key="cmefs-0-0"><span data-offset-key="cmefs-0-0"><span data-text="true">Updated Wednesday, June 20th</span></span></div></div>

Kickstarter orders are estimated to start shipping in June, and the most recent Kickstarter update can be found here. There's one last BackerKit survey will be sent out for the final confirmation, and you'll be able to change the following if necessa

<hr><p><br></p><h3 id="oasis-tables-purchased-on-kickstarter"><span style="font-size: 18px;">Oasis Tables purchased on Kickstarter</span></h3><p><a href="https://www.kickstarter.com/projects/oasisdesign/oasis-kinetic-sand-tables-relaxing-art-in-motion" rel="noreferrer noopener" style=" text-decoration: none !important;" target="_blank" id="isPasted">Kickstarter</a> orders are estimated to start shipping in June, and <a href="https://www.kickstarter.com/projects/oasisdesign/oasis-kinetic-sand-tables-relaxing-art-in-motion/posts" rel="noopener noreferrer" target="_blank">the most recent Kickstarter update can be found here</a>.</p><p><br></p><p id="isPasted">There&apos;s one last BackerKit survey will be sent out for the final confirmation, and you&apos;ll be able to change the following if necessary:</p><ul><li style="font-size: 16px;">Your shipping address in case you have moved. This will be used to calculate the final shipping cost</li><li style="font-size: 16px;">The finish of your table: either Bamboo or Walnut</li><li style="font-size: 16px;">Any add-on&apos;s, if applicable</li></ul><p><br></p><p>Please note that if you are using an Apple privacy ID, we recommend changing your email to your standard email address. The privacy ID&apos;s often don&apos;t forward the surveys, and if your survey is not filled out in time, shipping will be postponed.</p><p><br></p><p><br></p><p><br></p><p><span style="font-size: 12px;">Updated on Friday, June 20th.</span></p>

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