Grounded Labs

Support Articles for Troubleshooting, Order Status, and Contacting Us

Oasis Mini Support Center

How to Make the Sand Smooth and Even

How to Fix an occasional "Creaking" or "Grinding" sound from your Oasis Mini

How to Remove the Sand from Oasis Mini

Error Code List

Center Avoidance / Pattern Distortion

Permanent White Circling LED's

Oasis Mini

Connecting Your Oasis Device

Performing a Factory Reset

USB Firmware Update

Connecting Via Hot Spot

Manually Connecting Your Oasis Device

WiFi Resetting Instructions

Software

Should I use all 3 Balls?

Should I use more than 1 bag of sand with my Oasis Mini?

Is the Oasis Mini Battery Powered?

How Strong is the Glass on the Oasis Tables?

Return and Warranty Policy

Where do you ship to?

Pattern Creation for Oasis Mini - Sandify Basics

Creating Your Own Designs

Oasis Mini Online Manual

Documentation

Where's My Online Order?

Ordered on Kickstarter? Here's What's Next!

<div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><hr><h3 id="isPasted"><span style="font-size: 18px;">Coffee and Side Tables</span></h3><p>Ordered through grounded.so</p><ul><li style="font-size: 16px;"><span data-offset-key="fj903-0-0">Orders placed at groun</span><span data-offset-key="fj903-0-0">ded.so for our Oasis Tables are estimated to start&#xA0;</span><span data-offset-key="fj903-0-1">shipping</span><span data-offset-key="fj903-0-1">&#xA0;around June or July.&#xA0;</span></li><li style="font-size: 16px;"><span data-offset-key="fj903-0-1">A&#xA0;</span><span data-offset-key="fj903-0-1"><a href="https://grounded.so/blogs/blog/oasis-tables-update-may-2025" target="_blank" rel="noopener noreferrer">progress update on April 15th</a></span><span data-offset-key="fj903-0-1">&#xA0;with the latest information about the tables has been added to our blog, and there was an update about this posted on Kickstarter&#xA0;</span><span data-offset-key="fj903-0-1"><a href="https://groundedlabs-3z5skkprtlv.gorgias.help/en-US/1315626-66f55a2c41064ca18f15a102e4487445" target="_blank" rel="noopener noreferrer">that is now public at this link.</a></span><span data-offset-key="fj903-0-1">&#xA0;</span></li><li style="font-size: 16px;"><div data-offset-key="fj903-0-0"><span data-offset-key="fj903-0-1">Since you have already given us your address, shipping is included in the prices on our website and there will not be any additional charges like the kickstarter orders</span></div></li><li style="font-size: 16px;"><div data-offset-key="fj903-0-0"><span data-offset-key="fj903-0-1">You will automatically receive an email once your tracking has been generated by our warehouse</span></div></li></ul><p><br></p><hr><h3 data-offset-key="5hc8s-0-0" id="usa-orders-for-oasis-minis"><span style="font-size: 18px;">USA Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">They are in stock! Please allow 1-2 days for warehouse processing</li><li data-block="true" data-editor="61lv5" data-offset-key="3drm8-0-0" style="font-size: 16px;"><span data-offset-key="3drm8-0-0">Standard shipping is 3-5 business days, but couriers has been taking a little bit longer in some areas of the country and we apologize for the wait!</span><br><br></li></ul><div data-block="true" data-editor="61lv5" data-offset-key="fj903-0-0"><div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><hr><h3 data-offset-key="5hc8s-0-0" id="australia-and-new-zealand-orders-for-oasis-minis"><span style="font-size: 18px;">Australia and New Zealand Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;"><strong>They are back in stock!&#xA0;</strong>It&apos;s taken several months to restock our AU/NZ warehouse, but we&apos;re ready when you are! Please allow 1-2 days for warehouse processing<br><br></li></ul><hr><h3 id="canada-and-rest-of-world-orders-for-oasis-minis"><span style="font-size: 18px;">Canada and Rest of World Orders for Oasis Minis</span></h3></div><ul><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">We appreciate your patience while we work to get our Canadian and EU warehouses restocked. We&apos;re working on getting this done as quickly, as possible</li><li data-block="true" data-editor="61lv5" data-offset-key="5ha9f-0-0" style="font-size: 16px;">There&apos;s been some paperwork that&apos;s taken a bit longer than expected, and we are aiming to be ready in August for global shipments</li></ul><div data-block="true" data-editor="61lv5" data-offset-key="ej5r8-0-0"><div data-offset-key="ej5r8-0-0"><span data-offset-key="ej5r8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="61lv5" data-offset-key="4fqn5-0-0"><p><span data-offset-key="4fqn5-0-0"><br data-text="true"></span></p></div><div data-block="true" data-editor="61lv5" data-offset-key="cmefs-0-0"><p><br></p><p><br></p><div data-offset-key="cmefs-0-0"><span data-offset-key="cmefs-0-0"><span data-text="true">Updated Friday, April 15th</span></span></div></div>

There's one last BackerKit survey being sent out in the next couple of months for a final confirmation, and you'll be able to change the following if necessary:. If you are using an Apple privacy ID, we recommend changing your email to your standard

<hr><p><br></p><h3 id="oasis-tables-purchased-on-kickstarter"><span style="font-size: 18px;">Oasis Tables purchased on Kickstarter</span></h3><p id="isPasted">There&apos;s one last BackerKit survey being sent out in the next couple of months for a final confirmation, and you&apos;ll be able to change the following if necessary:</p><ul><li style="font-size: 16px;">Your shipping address in case you have moved. This will be used to calculate the final shipping cost</li><li style="font-size: 16px;">The finish of your table: either Bamboo or Walnut</li><li style="font-size: 16px;">Any add-on&apos;s, if applicable</li></ul><p>If you are using an Apple privacy ID, we recommend changing your email to your standard email address. The privacy ID&apos;s often don&apos;t forward the surveys, and if your survey is not filled out in time, shipping will be postponed.</p><p><br></p><p id="isPasted"><a href="https://www.kickstarter.com/projects/oasisdesign/oasis-kinetic-sand-tables-relaxing-art-in-motion" rel="noreferrer noopener" style=" text-decoration: none !important;" target="_blank">Kickstarter</a> orders are estimated to start shipping in June, and <a href="https://www.kickstarter.com/projects/oasisdesign/oasis-kinetic-sand-tables-relaxing-art-in-motion/posts" rel="noopener noreferrer" target="_blank">the most recent Kickstarter update can be found here</a>.</p><p><br></p><p><br></p><p><br></p><p><span style="font-size: 12px;">Updated on Friday, April 15th.</span></p>

All articles

Categories