Grounded Labs

Support Articles for Oasis Mini, Oasis Coffee Table, Oasis Side Table.
Troubleshooting, Order Status, and Contacting Us

Grounded Labs Support Center

Creaking, Grinding, or Other Unusual Sounds?

Error Code List

Oasis Mini

Adding Pauses Between Tracks

Performing a Soft Reset

WiFi Resetting Instructions

Connecting Your Oasis Device

Connecting Via Hot Spot

Manually Connecting Your Oasis Device

Connectivity

Software

Should I use more than one ball?

How Much Sand Goes in My Oasis Mini?

Are Oasis Devices Battery Powered?

How Strong is the Glass on the Oasis Tables?

How Long Can I leave my Oasis Device On?

How to Remove a Previous Device

How to Make the Sand Smooth and Even

How to Remove the Sand from Oasis Mini

Where do you ship?

Can I use a discount code after placing an order?

Why are they Cheaper on Kickstarter?

Oasis FAQ

Algorithmic Pattern Creation - Sandify Basics

Freehand Pattern Creation - Part 1: Vector Graphics

Freehand Pattern Creation - Part 2: Preparing the Pattern Template

Freehand Pattern Creation - Part 3: Drawing the Pattern

Freehand Pattern Creation - Part 4: Preparing Pattern for Upload

Freehand Pattern Creation - Part 5: Uploading your Pattern to the Library

Freehand Pattern Creation - Part 6: Sending your Pattern to the Table

Creating Your Own Designs

Oasis Mini Online Manual

Documentation

Ordered on Kickstarter? Here's What's Next!

Oasis Table Timeline Update

Please note that if you are using an Apple privacy ID, we recommend changing your email to your standard email address. The privacy ID's often don't forward the surveys, and if your survey is not filled out in time, shipping will be postponed. Update

<p><br></p><hr><p><br></p><h1 id="oasis-tables-purchased-on-kickstarter">Oasis Tables purchased on Kickstarter</h1><p data-slate-node="element" style=" text-decoration: none;"><span style="font-size: 14px;"><br></span></p><h2 data-slate-node="element" id="when-is-my-order-shipping">When is my order shipping?</h2><div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><ul><li style="font-size: 16px;"><span data-offset-key="ef70e-0-0"><span data-text="true">Most Oasis Coffee Table orders have been shipped, and we are awaiting our next shipment to finish fulfilling preorders. This shipment will be arriving mid March.</span></span></li><li style="font-size: 16px;"><span data-offset-key="fec9p-0-0"><span data-text="true">Oasis Side Table orders are starting to ship and will continue through mid March.</span></span></li></ul></div><p><br></p><h2 id="not-getting-our-updates">Not getting our updates?<span style="font-size: 14px;"><br></span></h2><p><span style="font-size: 14px;">Please note that if you are using an Apple privacy ID, we recommend changing your email to your standard email address. The privacy ID&apos;s often don&apos;t forward the surveys, and if your survey is not filled out in time, shipping will be postponed.</span></p><p><span style="font-size: 14px;"><br></span></p><p><br></p><p><br></p><p><span style="font-size: 14px;">Updated on Friday, February 27th.</span></p>

The chaotic nature of the current trade war has meaningfully slowed us down and we're sorry about the wait. We had to revise the timeline, and our best timeline projections as of today are:. Most Oasis Coffee Table orders have been shipped, and we ar

<p>The chaotic nature of the current trade war has meaningfully slowed us down and we&apos;re sorry about the wait. We had to revise the timeline, and our best timeline projections as of today are:</p><ul><li><div><p>Most Oasis Coffee Table orders have been shipped, and we are awaiting our next shipment to finish fulfilling preorders. This shipment will be arriving mid March.</p></div></li><li><div data-block="true" data-editor="61lv5" data-offset-key="5hc8s-0-0" id="isPasted"><p>Oasis Side Table orders are starting to ship and will continue through mid March.</p><p><br></p></div></li></ul>

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