Oasis FAQ
Should I use more than one ball?
If you have one of our packets that includes multiple balls to use with your Oasis Mini, you only need to use one at a time. We don't recommend it using multiple, but you might get some funky results from using all 3. Side note: The smaller balls wil
How Much Sand Goes in My Oasis Mini?
You might have purchased additional sand or glitter to go with your Oasis Mini. While there's no harm in mixing them, we recommend that you use one packet of material at a time. The optimal amount of sand to use with Oasis Mini is 5 teaspoons, and ea
Are Oasis Devices Battery Powered?
The Oasis Mini as well as the Oasis Tables are not battery powered. They all come with a standard power supply, and the Oasis Mini comes with a USB A to C cable.If you have a large power bank that has an output of 5V, you might be able to run the Oas
How Strong is the Glass on the Oasis Tables?
This is tricky to quantify in a useful way. The glass is as thick and sturdy as you would typically expect from a tabletop. It will have no trouble standing up to everyday items, and furry friends won't be able to remove it.
How Long Can I leave my Oasis Device On?
There is no limit to the length of time you can keep Oasis devices on. They can be left on for 24 hours a day without issue. If you'd prefer to have your Oasis device on a schedule, you can follow the instructions below for setting a schedule.
How to Remove a Previous Device
The old unit can be removed from your app by swiping left in the devices page. We have a short video on how this should look here
Can I edit device IDs in the app?
Currently, our app does not offer the option to rename or edit device names or location addresses. If you "thumbs up" this article (at the bottom), we'll know how many are looking for this feature.
How to Make the Sand Smooth and Even
We do not recommend using more than one bag at a time, but you're welcome to experiment. All done! You should have a thin covering of sand that's relatively even. A thin layer provides the best detail for designs, and the packet included with your Oa
How to Remove the Sand from Oasis Mini
In some cases, it may be necessary to remove the sand from Oasis Mini. This may be due to the need to transport or ship your Mini, repairs, or because you want to experiment with other types of Media. This technique is the easiest way we've found to
Where do you ship?
There can be up to 48 hours of processing at our warehouse after the order is placed. Standard shipments can take between 7-14 business days if the product is in stock. Expedited shipping can take between 2-5 business days. If you have been waiting f
Can I use a discount code after placing an order?
While discount codes cannot be applied by the customer to an order after it's been processed, if you reach out to us with a screenshot of the coupon we can sometimes make adjustments retroactively!
Why are they Cheaper on Kickstarter?
Preorders for our Oasis Tables through grounded.so include the cost of shipping, while the orders on Kickstarter will be charged for shipping separately.